Welcome to the SolveDirect Knowledgebase
The SolveDirect-Knowledgebase contains all documents describing the
SolveDirect application, its usage and the functions for administrators
SolveDirect Contact channels
Online
SolveDirect provides on line access to the SolveDirect Support system, enabling you to create new tickets as well as checking the status of your Call as well as potentially updating with additional information as needed.
Go to https://support.solvedirect.com
and log in with the credentials provided to you from SolveDirect. Don't have an account yet? Contact your sales representative!
Local Austrian office hours (Monday to Friday (workdays) are from 9:00 to 17:00 CET)). You may also send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone
At any time you may contact the hotline (24/7) at
Phone: +43 1 585 35 55-400
Copyright © SolveDirect Service Management GmbH, 2001 - 2012.
The complete or partial reproduction of contents of this document requires the written agreement of SolveDirect.
SolveDirect claims the right to make modifications to this document without advance notice.
This documentation corresponds to the ISO standard 9127
(Information processing of system. – User documentation and cover information for consumer software packages).